Dream Stream Co., Ltd. Natural Foods Company is committed to handling personal information in strict compliance with the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the “Personal Information Protection Act”) and all relevant guidelines and regulations.
Accordingly, we have established the following Privacy Policy to ensure the proper management and safeguarding of personal data.
Please note that this Privacy Policy applies solely to the operations and services of our company.
1. Business Information
Business Name: Dream Stream Co., Ltd., Natural Foods Company
Representative: Kiyohide Toyoda
Personal Information Protection Manager: Yuriko Oomori
Address: Shirota Base, 2638 Yamakita, Yamakita-cho, Ashigarakami-gun, Kanagawa Prefecture, Japan
2. Definition of Personal Information
“Personal Information” refers to information as defined under the Act on the Protection of Personal Information and includes any data that can identify a specific individual.
3. Method of Collecting Personal Information
We may collect personal information such as name, date of birth, address, phone number, email address, and bank account details when customers make a purchase.
We may also obtain your name, phone number, and email address when you contact us via email.
4. Purpose of Using Personal Information
Personal information collected from customers will be used for the following purposes:
a. To process and manage orders, shipments, and related inquiries
b. To provide after-sales service
c. To inform customers about new products, services, and campaigns
d. To analyze browsing and purchase history to recommend suitable products
e. To respond to customer inquiries
f. To identify and restrict users who violate our terms of service or misuse our services
5. Changes to the Purpose of Use
We may change the purpose of use only when it is reasonably related to the original purpose. Any changes will be announced on our website or notified directly to customers.
6. Restriction on Providing Personal Information to Third Parties
We manage customers’ personal information appropriately and will not disclose it to third parties except in the following cases:
a. When consent has been obtained from the individual
b. When disclosure is necessary to subcontractors for providing services requested by the customer
c. When required by law in response to a request from a national government agency, local government, or local public body.
d. When necessary to protect life, body, or property, and it is difficult to obtain the individual’s consent.
7. Disclosure of Personal Information
Upon a customer’s request, we will promptly disclose their personal information after verifying their identity, except in the following cases. Furthermore, if we decide not to disclose the information, we will promptly notify you.
a. When disclosure may harm the rights or interests of the individual or a third party
b. When disclosure may significantly interfere with our business operations
c. When disclosure would violate laws or regulations
Please note that information such as browsing history or characteristics data not classified as personal information will generally not be disclosed.
8. Correction and Deletion of Personal Information
If a customer believes their personal information is incorrect, they may request correction, addition, or deletion by contacting us via email.
When such a request is deemed necessary, we will promptly take action and notify the customer of the result.
9. Suspension of Use of Personal Information
If a customer requests suspension of use or deletion of their personal information on the grounds that it has been handled beyond the disclosed purposes or obtained improperly, we will promptly investigate upon verifying the requester’s identity.
Based on the results, we will either suspend use of the data or notify the customer if suspension cannot be implemented.
10. Review, Improvement, and Disposal of Personal Information
We regularly review our handling of personal information and make improvements where necessary.
When the retention of personal information is no longer required, we will delete or dispose of it using secure and appropriate methods to prevent unauthorized access or leakage.
11. Use of Cookies and Similar Technologies
Our website may use cookies or similar technologies to better understand how customers interact with our services and to enhance user experience.
You may disable cookies through your browser settings, but please note that doing so may limit access to certain features of our website.
12. Compliance and Policy Updates
We strictly comply with Japanese laws and regulations governing personal information and review this Privacy Policy periodically for continual improvement.
Any changes will be announced on this page.
13. Security Measures
We take all necessary and appropriate measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information.
For details regarding our security management measures, please contact us via email.
14. Contact Information
For inquiries or complaints regarding our handling of personal information, please contact us by email.
15. Date of Enactment and Revision
Enacted: September 1, 2023
Copyright© Dream Stream Co., Ltd. Natural Foods Company
Shirota Base, 2638, Yamakita, Yamakita-cho, Ashigarakami-gun, Kanagawa Prefecture, Japan 〒 258-0113
TEL: 050-3033-1824 nomitai@houki-greentea.jp